Because of the large amount of Spam and the fact we do not have a regular staff member just to answer email, our email is slower than snail mail. If you need a reply quick to an order probelm, or other information call us at 865-453-4733. The best times to call are between 10:30am and 3:30pm EST. If its information about about the mine that you can't find on the website join our yahoo group and post the question there and we will be able to get back to you in a couple of days.
IF YOU HAVE A PROBLEM WITH AN ORDER OR WANT INFORMATION ON AN ORDER CALL - DO NOT USE E-MAIL. IT MAY BE SIX WEEKS OR LONGER BEFORE AN E-MAIL IS LOOKED AT. OUR NUMBER IS 865-453-4733.
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